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PURCHASING, RETURN, REPAIR, & SHIPPING POLICIES

 

Payment Options

We are a secure site, but know some of you may have concerns about transacting via the Internet; therefore we offer several methods of payment options - all of which ensure absolute security. By offering our customers a choice of ordering processes our goal is to ensure that you are comfortable doing business with us on the Internet.

You can pay on-line by credit/charge card. WeatherShop accepts Visa, MasterCard, American Express and Discover, personal or company check (must clear first, 2 weeks typical) or money order. WeatherShop's on-line transaction system is built using encrypted email -which is used for creating a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our secure order emailer locks all information (i.e.: your credit card number) passed from you to WeatherShop in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.

You can place your order on-line and choose either the phone or fax option if you do not feel comfortable putting your credit card number on-line.

If you choose to PHONE in your credit card the Order Hotline can be reached at 1-800-949-8434; if you choose to FAX in your credit card send to: 530-899-3333, attn: Customer Service Order Department. You must include your name as it appears on the card, order number, telephone number, credit card number and the card's expiration date.

WeatherShop wants to make your shopping experience as easy and safe as possible. Please contact info@WeatherShop.com with any additional questions or concerns you may have. We are available Monday through Friday 9 am to 5 pm Pacific Time

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Free Items

All orders over $100 include a free Severe Weather Screen Saver Download and orders over $40 receive free batteries if they are not included.

Shipping/Delivery

It's free on all orders over $500 (of course there are a few restrictions detailed below) delivered  within the 48 contiguous United States! This is another way we add value to every purchase you make at WeatherShop. International orders are subject to additional shipping and duty fees. See the International Shipments section below for details.

 

*FREE SHIPPING ON ALL ORDERS OVER $300, delivered  within the 48 contiguous United States. Delivery by FedEx Ground. Please allow 5 to 7 business days for delivery of in stock items. We make every effort to keep most items in stock. If not in our warehouse the product will be shipped via FedEx Ground as soon as possible. If you would like upgraded FedEx Express, 3 Day, 2 Day, or OVERNIGHT shipping please request on order form "customer message." A shipping quote will be emailed to you for your approval.

Most of our merchandise is shipped via FedEx Ground. Faster service is available for a surcharge. Please allow one business day for order processing and at least 2 business days for shipment of in-stock items; additional delivery time may be necessary for custom or special orders or items out of stock. To give you the largest selection and fastest delivery possible, WeatherShop merchandise may be shipped to you directly from the manufacturer. In which case the manufacturer has the right to select the shipping carrier.

 

Since the US Postal Service rates are zone and dimensional dependent, some items might ship FedEx Ground when US Mail is selected. Shipping charges will remain the same as selected on your order.

Some of our products are heavy or oversized, and for these items, a shipping surcharge will be added to your subtotal. There is also an additional charge of $15 for delivery to Alaska, Hawaii, and Puerto Rico.

Our free shipping offer DOES NOT extend to shipments outside the US. For these and other non-applicable shipments, please contact us by phone (800-949-8434 or 530-899-8434) or email (info@weathershop.com) for shipping rates.

To find out the shipping charge for Overnight or 2-Day shipping on orders over $500, please call us at 800-949-8434 or request a quote on your order.

 

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International Shipping

 

If you are shipping merchandise overseas, or to Canada or Mexico, you are in luck! Many of our items are available for international delivery and the minimum order for delivery is $100.00 US.  International orders will be shipped via Federal Express International. Shipping method is determined by merchandise to be shipped. When possible, customer's preference will be taken into consideration. You are responsible for any additional duty, tax and VAT charges. Transit time will vary with destination.  Please note International shipments are ineligible for return under any circumstances.

 

International shipping rates will be emailed upon receipt of orders.

Please contact the WeatherShop for shipping rates (email: shipping@weathershop.com or phone 530-899-8434).

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California Sales Tax

WeatherShop is required to collect sales tax on shipments to California addresses.  Hey, we're only following the rules!  California sales tax of 7.25% will be collected on the merchandise subtotal. This amount will be added to your merchandise total and reflected on your credit card charge.

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Returns

We will accept merchandise for return within 30 days. After 30 days, all returns which comply with our standard return requirements will receive store credit only. There are very important things you must do should you decide to return merchandise to WeatherShop. Please read carefully and take the time to ensure that you have followed the instructions to avoid any delay in processing your return or exchange. Please note the particulars of the Electronics Return Policy.

Damaged Goods

Our Shipping Team makes every effort to prevent shipping damage, however on rare occasions, stuff happens. So, for your protection, please do not sign for merchandise until you inspect for damage, and keep the original shipping carton. If there appears to be shipping damage, you need to do the following:

  • Save all contents!
  • Contact our WeatherShop shipping department at shipping@weathershop.com or 530-899-8434
  • Do NOT return the merchandise yourself as this may delay your reorder or credit.
  • As always, please feel free to e-mail us or call 530-899-8434 with any further questions.

 

One very important note: Vendor and manufacturer policies for handling defective merchandise supercede WeatherShop policy.

 

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Merchandise is not what you expected?

All merchandise for return requires a Return Authorization code from WeatherShop and must be returned prepaid in the original packaging in resale condition. You must return the package whereby a signature is required upon receipt. E-mail info@WeatherShop.com for a Return Authorization Code, which must be clearly displayed on each returned box. Please keep in mind, shipping and handling charges are not refundable.

In some cases there may be a restocking fee on certain items.

WeatherShop is not responsible for shipping charges on returns. It is recommended that you insure the package, and ship requiring a signature upon receipt. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package has been received. If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit. Please allow two billing cycles for the credit to appear on your credit card statement.

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Exchanging a gift

Just what was Aunt Gertie thinking when she picked out the fuzzy bunny slippers? If you are the recipient of a gift purchased from WeatherShop, and you choose to return it, we will be happy to issue you a store credit for the purchase price of the merchandise only. E-mail info@WeatherShop.com for a Return Authorization Code, which must be clearly displayed on each returned box. Please keep in mind, shipping and handling charges are your responsibility. Important: If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.

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Electronics and Software Returns

WeatherShop offers an excellent selection of high quality weather products at great prices. Throughout the Web, sales in this merchandise category are subject to a higher incidence of fraud. Therefore, in order to ensure that we can offer our customers the best values in electronics, WeatherShop has created a stricter policy for electronics returns. If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.

 

Software, downloads, and special order items are not returnable under any circumstances.

Electronics products must be returned in their original packaging materials and must include all manuals, accessories and parts. Serial numbers on all units must match serial numbers on packaging. Electronics returns not meeting these requirements will be subject to a restocking fee, as follows:

Complete Weather Station kits: 25% handling, plus replacement cost of any missing items
Weather Instruments: 15% handling, plus replacement cost of any missing items
Weather software: not returnable under any circumstances
Computers, special order items, hardware and software combinations not returnable under any circumstances

 
Repairs and service

WeatherShop does not do repairs, but we can provide replacement parts and technical support to enable you to do the replacements yourself. For example, replacement sensors for your weather station, new anemometer cups or wind vane, replacement parts for a rain gauge. We can provide you with these items, and they are designed to be easily user serviceable. For more complex repairs, we ask that you send items to the manufacturer using the customer service numbers below. In the case of a "dead on arrival (DOA)" situation, we ask that you first contact us for technical support, and if it is not resolvable that way, we can issue a replacement unit from stock.

Replacement parts/repairs

Here are some of the most frequently requested telephone numbers for product repairs and replacement parts:

TECHNICAL SUPPORT/REPAIR
Davis Instruments 1-510-732-9229 http://www.davisnet.com
ItWorks 1-530-899-8434 http://www.itworks.com
La Crosse 1-800-346-9544 http://www.lacrossetechnology.com
Oregon Scientific 1-503-639-8883 http://www.oregonscientific.com
Texas Weather 1-800-284-0245 http://www.txwx.com/


For anything not included above, please e-mail info@WeatherShop.com or call us at 530-899-8434 with your request.

 
 
   

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